Handle voice, WhatsApp, email, chat and social media from a single inbox, with each customer's full history and real-time metrics.
Switch between “Today” and “With Vozdigital” to see the difference for each role.
“I need to handle more channels without losing control.”
An omnichannel inbox with the full history of every interaction, real-time supervision with dashboards and wallboards, and call recording and service evaluation.
“I need something stable and secure that integrates with what I already have.”
Connectors for Salesforce and Microsoft Dynamics and an API for everything else, deployment in the cloud or on your servers, encryption in transit (TLS and SRTP) and at rest, and a single SLA for platform, telephony and AI.
“I want to sell and respond faster on WhatsApp.”
Virtual assistants that answer, qualify and resolve inquiries 24/7 on WhatsApp, web and social media, plus an auto dialer for outbound campaigns.
Voice, WhatsApp, SMS, email, web chat and social media in a single inbox.
Every call reaches the right agent based on skill and priority, with custom-designed menus, voice in Spanish and English, and CRM lookups to route each call.
Official messaging with templates, interactive Flows and catalog, connected to your contact center or CRM.
Virtual assistants that answer, qualify and resolve inquiries 24/7, and hand off to an agent when needed, with the full conversation in view.
Emails land in the omnichannel inbox with the customer's full history, no matter which channel they used before.
OTP codes, notifications and opt-in campaigns. Integration via API or SMPP and real-time reports.
Social media messages arrive in the same inbox, with virtual assistants that respond 24/7 and hand off to an agent when needed.
Every CX plan includes a bot: ChatBot or VoiceBot, depending on your operation's main channel.
They answer, qualify and resolve inquiries 24/7 on WhatsApp, web and social media. They hand off to an agent when needed.
Natural phone conversations, with no menus or waiting. They answer calls, verify identity and resolve common inquiries 24 hours a day.
Analyzes your calls to measure quality, spot trends and improve service.
CX bundles are designed to go live in as little as two weeks, compared to the months typical of premium suites. We implement in days, not months, and grow at the pace of your operation.
Review of channels, volumes, integrations and the country's regulatory requirements.
Provisioning of phone numbers, SIP trunk, IVR flows, queues, scripts and users.
Connection to CRM or ERP, WhatsApp Business API and bot training if applicable.
Supervisor training, load testing and support during the first week of operation.
Connectors for Salesforce and Microsoft Dynamics, and an API for everything else. And if you already have a contact center platform, use our network inside it, without switching software.
SalesforceConnector for your CRM
Microsoft DynamicsConnector for your CRM
Monthly per-agent pricing, with plans that scale with your operation. No setup fees.
It depends on your channels and volumes. You pay monthly per agent, with no infrastructure investment and one invoice. Tell us how many agents you have, which channels you use and which country you operate in, and we will prepare a proposal with concrete timelines and costs.
Plans start with CX Base, with 10 omnichannel agents and 1 supervisor, and scale to CX Medium, CX Professional and CX Enterprise. You pay monthly per agent, with plans that grow with your operation, without switching platforms or providers.
Chat virtual assistants answer, qualify and resolve inquiries 24/7 on WhatsApp, web and social media. Voice assistants hold natural phone conversations, with no menus or wait times. Every CX plan includes one bot, ChatBot or VoiceBot.
Yes. Every CX plan includes a WhatsApp Business number: official messaging with templates, interactive Flows and catalog, connected to your contact center or your CRM.
Yes. There are connectors for Salesforce and Microsoft Dynamics, and an API for the rest of your systems. Your CRM or ERP is connected during the integration phase of the implementation.
Both. Choose the deployment that best fits your operation: in the cloud or on your servers.
With encryption in transit (TLS and SRTP) and at rest, role-based access and a log of every action.
Speech Analytics is included in CX Enterprise. It analyzes your calls to measure quality, spot trends and improve service.
Tell us how many agents you have, which channels you use and which country you operate in. We will prepare a proposal based on your channels and volumes.
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