One contract for everything your customers hear, write and expect
Telephony, software and AI under one SLA.
Vozdigital brings together the network, contact center software and artificial intelligence in a single platform, with its own carrier license in Chile, Argentina and the United States. Fewer vendors, one SLA, support in your time zone.
Voice, WhatsApp, SMS, web chat, email and social media in a single console, with predictive dialers, call recording, scripts and live reporting.
Learn moreCloud PBX, geo-redundant SIP trunk, local and international numbers, and full PSTN replacement.
Learn moreVoicebots and chatbots that resolve repetitive inquiries 24/7, real-time agent assist and post-call analysis.
Learn moreUse our network within the contact center platform you already have, without switching software.
Learn moreWhat do we do at Vozdigital?
Vozdigital is a telecom technology company founded in 2012 in Chile. It integrates cloud IP telephony, SIP trunks, WhatsApp Business API, omnichannel contact center software and AI-powered bots under one contract and one SLA. It is a licensed carrier in Chile (Subtel), Argentina (ENACOM) and the United States (FCC), with a presence in Peru and Colombia, and service across the Americas and Europe.
This lets us deliver voice, software and bots under a single 99.99% SLA, with implementations going live in as little as two weeks.
Find your solution by role
Every team faces a different challenge. Pick yours and we'll show you where to start.
CX / Operations manager
“I need to handle more channels without losing control.”
The real cost of a contact center isn't the license: it's the hours lost coordinating four providers when something fails.
Omnichannel contact center
Handle voice, WhatsApp, email, chat and social media from a single inbox, with each customer's full history and real-time metrics.
- Omnichannel inbox: every interaction with its full history
- Real-time supervision with dashboards and wallboards
- Auto dialer for outbound campaigns
- Agent assist during the conversation
IT / Technology manager
“I need something stable and secure that integrates with what I already have.”
One end-to-end SLA. If a call drops, there's no debate over whether the carrier, the software or the bot is to blame.
Telephony & connectivity · BYOC
SIP trunk with redundant routing and automatic failover, local and international phone numbers, and BYOC to use our network inside the contact center platform you already have, without switching software.
- Redundant routing and automatic failover
- Connectors for your CRM and an API for everything else
- Encryption in transit (TLS and SRTP) and at rest
- Fraud monitoring and online reports
SMB owner or general manager
“I want a professional PBX without buying hardware.”
Fewer vendors, one SLA, support in your time zone.
Virtual PBX (vPBX)
Extensions, IVR, queues, call recording and voicemail. Take calls on your mobile or computer, with no hardware in your office, and keep your numbers when you move your telephony to the cloud.
- Extensions, IVR, queues and voicemail
- Local and 800 numbers, plus number porting
- Monthly subscription per extension, no upfront investment
- 24/7 local technical support in Spanish and English
Sales / Marketing manager
“I want to sell and respond faster on WhatsApp.”
Vozdigital brings together the network, contact center software and artificial intelligence in a single platform.
Contact center + AI
Virtual assistants that answer, qualify and resolve inquiries 24/7 on WhatsApp, web and social media, plus the official WhatsApp Business API with templates, interactive Flows and catalog, connected to your contact center or CRM.
- WhatsApp Business API with templates, Flows and catalog
- 24/7 chat virtual assistants
- SMS and WhatsApp for opt-in campaigns
- Integration with your CRM
Finance / Procurement
“I want a single vendor, predictable costs and a clear contract.”
One contract: 1 SLA · 1 invoice · 24/7 support.
One contract
Pay for what you use, with no upfront investment: a monthly fee per agent, local invoicing in your country's currency and under its regulations, and a single SLA for telephony, software and AI.
- One invoice on an OPEX model, no infrastructure CAPEX
- Local invoicing in your country's currency
- One end-to-end SLA
- Tiered plans that grow with your operation
What does Vozdigital solve?
Layers you can contract together or separately. Most customers start with one and add the rest without switching providers.
Omnichannel contact center
Voice, WhatsApp, SMS, web chat, email and social media in a single console, with predictive dialers, call recording, scripts and live reporting.
Telephony & connectivity
Cloud PBX, geo-redundant SIP trunk, local and international numbers, and full PSTN replacement.
Conversational AI
Voicebots and chatbots that resolve repetitive inquiries 24/7, real-time agent assist and post-call analysis.
BYOC
Use our network within the contact center platform you already have, without switching software.
Explore our plans
No setup fees. Ask us for a quote tailored to you.
- Contact center (10 omnichannel agents + 1 supervisor)
- DID number (IN/OUT)*
- SIP trunk
- 1 bot (ChatBot or VoiceBot)**
- WhatsApp Business number
- Contact center (30 omnichannel agents + 2 supervisors)
- DID number (IN/OUT)*
- SIP trunk
- 1 bot (ChatBot or VoiceBot)**
- WhatsApp Business number
- Contact center (100 omnichannel agents + 4 supervisors)
- DID number (IN/OUT)*
- SIP trunk
- 1 bot (ChatBot or VoiceBot)**
- WhatsApp Business number
- Contact center (300 omnichannel agents + 8 supervisors)
- DID number (IN/OUT)*
- SIP trunk
- 1 bot (ChatBot or VoiceBot)**
- WhatsApp Business number
- Speech Analytics****
- Virtual PBX (30 extensions)*
- DID number (IN/OUT)
- 1 bot (VoiceBot)
- SIP trunk
- Virtual PBX (100 extensions)*
- DID number (IN/OUT)
- 1 bot (VoiceBot)
- SIP trunk
- Virtual PBX (300 extensions)*
- DID number (IN/OUT)
- 1 bot (VoiceBot)
- SIP trunk
Build your solution in 4 steps
Tell us what you need and we'll propose the right combo. No commitment.
Why does having one provider change the outcome?
The real cost of a contact center isn't the license: it's the hours lost coordinating four providers when something fails.
How long does implementation take?
CX bundles are designed to go live in as little as two weeks: your operation up and running in days, not the months typical of premium suites.
Assessment
Review of channels, volumes, integrations and the country's regulatory requirements.
Setup
Provisioning of phone numbers, SIP trunk, IVR flows, queues, scripts and users.
Integration
Connection to CRM or ERP, WhatsApp Business API and bot training if applicable.
Go-live
Supervisor training, load testing and support during the first week of operation.
Which industries is it built for?
We support sectors where every contact counts. Each solution is designed around your channels, volumes and goals.
Full schedules and patients who arrive on time
- Overloaded lines. Call spikes to book or change appointments.
- No-shows. Appointments missed for lack of confirmation.
- Sensitive data. Clinical information that demands care.
- Online booking with Zagenda. Patients book on their own and get a confirmation and reminder.
- WhatsApp for patients. Confirmations, reminders, results and notices through an official channel.
- 24/7 virtual assistant. Answers frequent questions and hands off to an agent when needed.
- Omnichannel contact center. An appointment desk that handles voice, WhatsApp and email in one inbox.
Secure, fast and traceable service
- Slow onboarding. Sign-ups and verifications that hold back conversion.
- Fraud. Channels that must verify the customer's identity.
- Cost per contact. Repetitive inquiries that tie up agents.
- SMS and OTP codes. Identity verification and security alerts in seconds.
- WhatsApp Business API. Notifications, account statements and service through a verified channel.
- Virtual assistants. Balance inquiries, card blocks and FAQs, 24/7.
- Contact center with collections. Dialer and outbound campaigns with call recording and traceability.
Claims, quotes and renewals without friction
- Claim surges. Events that multiply contacts within hours.
- Renewals. Policies that expire without follow-up.
- Manual processes. Paperwork that slows down every case.
- Guided claim filing. An assistant guides claim filing on WhatsApp or the web.
- Renewal campaigns. Dialer and scheduled messages before expiration.
- Omnichannel service. Every policyholder interaction in a single view.
- AI-powered quality. Review of every call to ensure compliance.
Sell more and serve better on every channel
- Abandoned carts. Sales lost for lack of follow-up.
- Seasonal peaks. Special dates that overwhelm customer service.
- Repeat questions. “Where's my order?”, hundreds of times.
- Sales on WhatsApp. Catalog, recommendations and order tracking within the conversation.
- Order assistant. Shipping status, exchanges and returns without waiting for an agent.
- Notices and campaigns. SMS and WhatsApp for confirmations, shipping updates and opt-in promotions.
- Flexible contact center. Add agents in peak season and pay for what you use.
Admissions and student communication, made simple
- High inquiry volume. Application periods with thousands of questions.
- Complex enrollment. Steps and documents that lead to drop-off.
- Payments and notices. Reminders that don't arrive on time.
- Admissions assistant. Answers questions about programs, requirements and deadlines, 24/7.
- WhatsApp and SMS. Payment reminders, exam dates and announcements.
- Omnichannel help desk. Support for students and faculty in a single inbox.
- Enrollment campaigns. Prospect follow-up with dialer and messages.
Citizen services that are available and secure
- In-person procedures. Lines and trips for simple tasks.
- Scattered channels. Each department responds on its own.
- High demand. Emergencies and campaigns that require availability.
- Digital appointments and notices. Reminders and notifications via WhatsApp and SMS.
- Citizen assistant. Answers about procedures and office hours, 24/7.
- Service lines. 0800 hotlines with call recording and quality reports.
- High availability. Our own network and a 99.99% SLA.
From lead to test drive, and from the service shop to the next purchase
- Leads that go cold. Inquiries that don't get a timely reply.
- Fragmented after-sales. Service appointments across different channels.
- Manual reminders. Services and due dates without follow-up.
- WhatsApp for sales. Quotes and test drive scheduling within the conversation.
- Lead follow-up. Dialer and campaigns to reach every prospect.
- Service appointments. Automatic bookings and reminders.
- Integration with your CRM. Every contact is logged in your system.
Reply first, sell first
- Response time. Portal inquiries left waiting for hours.
- Unqualified leads. Agents serving people who won't buy.
- Disorganized viewings. Schedules coordinated by hand.
- Qualifying assistant. Asks about budget and area, and routes to the right broker.
- WhatsApp from ads. Conversations that start in your ads and listing portals.
- Viewing scheduler. Bookings with confirmation and reminder.
- Contact center for brokers. Scripts and follow-up on every opportunity.
How far do we reach?
We provide service across the Americas and Europe, with a presence in Chile, Argentina, Peru, Colombia and the United States.
Across the Americas and Europe.
Depending on the country, with the full service or with a virtual PBX and software.
Own networks, or third-party networks through direct agreements.
Frequently asked questions about Vozdigital
Both. Vozdigital is a telecommunications technology company founded in 2012 in Chile: it runs its own network under carrier licenses —Subtel in Chile, ENACOM in Argentina and FCC in the United States— and combines it with contact center software and artificial intelligence, with local support in each country.
We serve the entire Americas and Europe. We have a presence in Chile, Argentina, Peru, Colombia and the United States, with our own networks in Chile, Argentina and Peru, and third-party networks under direct agreements in Colombia and the United States.
Not necessarily. With BYOC, you use our network inside the contact center platform you already have, without switching software. The layers can be contracted together or separately: most customers start with one and add the rest without changing vendors.
24/7 local technical support in Spanish and English, with our own NOC and escalation to engineering, not to a form. The entire service is backed by an SLA with 99.99% committed uptime.
Want to see the platform with your own numbers?
Tell us how many agents you have, which channels you use and which country you operate in. We will prepare a proposal based on your channels and volumes.
Let's talk