Latin America & the US
Industries
We support sectors where every contact counts
Each solution is designed around your channels, volumes and goals.
Industries
Which industries is it built for?
We support sectors where every contact counts. Each solution is designed around your channels, volumes and goals.
Solutions for healthcare
Full schedules and patients who arrive on time
Clinics, medical centers, laboratories and healthcare providers.
What we see in the sector
- Overloaded lines. Call spikes to book or change appointments.
- No-shows. Appointments missed for lack of confirmation.
- Sensitive data. Clinical information that demands care.
How we solve it
- Online booking with Zagenda. Patients book on their own and get a confirmation and reminder.
- WhatsApp for patients. Confirmations, reminders, results and notices through an official channel.
- 24/7 virtual assistant. Answers frequent questions and hands off to an agent when needed.
- Omnichannel contact center. An appointment desk that handles voice, WhatsApp and email in one inbox.
Solutions for fintech & banking
Secure, fast and traceable service
Banks, fintechs, credit unions and lenders.
What we see in the sector
- Slow onboarding. Sign-ups and verifications that hold back conversion.
- Fraud. Channels that must verify the customer's identity.
- Cost per contact. Repetitive inquiries that tie up agents.
How we solve it
- SMS and OTP codes. Identity verification and security alerts in seconds.
- WhatsApp Business API. Notifications, account statements and service through a verified channel.
- Virtual assistants. Balance inquiries, card blocks and FAQs, 24/7.
- Contact center with collections. Dialer and outbound campaigns with call recording and traceability.
Solutions for insurance
Claims, quotes and renewals without friction
Insurers, brokers and assistance companies.
What we see in the sector
- Claim surges. Events that multiply contacts within hours.
- Renewals. Policies that expire without follow-up.
- Manual processes. Paperwork that slows down every case.
How we solve it
- Guided claim filing. An assistant guides claim filing on WhatsApp or the web.
- Renewal campaigns. Dialer and scheduled messages before expiration.
- Omnichannel service. Every policyholder interaction in a single view.
- AI-powered quality. Review of every call to ensure compliance.
Solutions for retail & e-commerce
Sell more and serve better on every channel
Online stores, retail chains and brands.
What we see in the sector
- Abandoned carts. Sales lost for lack of follow-up.
- Seasonal peaks. Special dates that overwhelm customer service.
- Repeat questions. “Where's my order?”, hundreds of times.
How we solve it
- Sales on WhatsApp. Catalog, recommendations and order tracking within the conversation.
- Order assistant. Shipping status, exchanges and returns without waiting for an agent.
- Notices and campaigns. SMS and WhatsApp for confirmations, shipping updates and opt-in promotions.
- Flexible contact center. Add agents in peak season and pay for what you use.
Solutions for education
Admissions and student communication, made simple
Universities, institutes and schools.
What we see in the sector
- High inquiry volume. Application periods with thousands of questions.
- Complex enrollment. Steps and documents that lead to drop-off.
- Payments and notices. Reminders that don't arrive on time.
How we solve it
- Admissions assistant. Answers questions about programs, requirements and deadlines, 24/7.
- WhatsApp and SMS. Payment reminders, exam dates and announcements.
- Omnichannel help desk. Support for students and faculty in a single inbox.
- Enrollment campaigns. Prospect follow-up with dialer and messages.
Solutions for public sector
Citizen services that are available and secure
Municipalities, public agencies and state-owned companies.
What we see in the sector
- In-person procedures. Lines and trips for simple tasks.
- Scattered channels. Each department responds on its own.
- High demand. Emergencies and campaigns that require availability.
How we solve it
- Digital appointments and notices. Reminders and notifications via WhatsApp and SMS.
- Citizen assistant. Answers about procedures and office hours, 24/7.
- Service lines. 0800 hotlines with call recording and quality reports.
- High availability. Our own network and a 99.99% SLA.
Solutions for car dealerships
From lead to test drive, and from the service shop to the next purchase
Dealerships, automotive brands and repair shops.
What we see in the sector
- Leads that go cold. Inquiries that don't get a timely reply.
- Fragmented after-sales. Service appointments across different channels.
- Manual reminders. Services and due dates without follow-up.
How we solve it
- WhatsApp for sales. Quotes and test drive scheduling within the conversation.
- Lead follow-up. Dialer and campaigns to reach every prospect.
- Service appointments. Automatic bookings and reminders.
- Integration with your CRM. Every contact is logged in your system.
Solutions for real estate
Reply first, sell first
Real estate agencies, developers and brokers.
What we see in the sector
- Response time. Portal inquiries left waiting for hours.
- Unqualified leads. Agents serving people who won't buy.
- Disorganized viewings. Schedules coordinated by hand.
How we solve it
- Qualifying assistant. Asks about budget and area, and routes to the right broker.
- WhatsApp from ads. Conversations that start in your ads and listing portals.
- Viewing scheduler. Bookings with confirmation and reminder.
- Contact center for brokers. Scripts and follow-up on every opportunity.
Don't see your industry?Write to us
Let's talk about your operation
We will prepare a proposal based on your channels and volumes.
Let's talk