Your contact center, more integrated and powered by AI

Having several systems to contact our customers made it hard to unify and manage information. eXpand let us integrate everything: branches, management tools and reports. This allows us to work far more efficiently, which translates into better customer service.

Since we added AI to our service center, we've been able to detect patterns in real time and improve communication with our customers.
Audio processing is now automatic, which makes us faster and more effective. The quality of our service took a big leap!

We hired eXpand to modernize our customer service. They were the best value for money and covered most of our needs. Their technical team worked closely with our various departments to implement the solution.

Its main advantage is that it gives us full autonomy: we adjust the operation in real time through a graphical interface, without depending on outside staff. This eliminates additional licensing costs and avoids delays.

We used to have separate systems for the phone system and the call center, which meant high costs and difficulty accessing information. With eXpand we integrated everything into a single solution that drastically cut expenses and paid for itself quickly. The platform is so simple and self-sufficient that we can now manage it ourselves, saving time and money by accessing reports from anywhere, adding remote staff or recording calls at no extra charge, all backed by 24/7 support.

First, they connected our phone system to eXpand so we could use its features in our card authorization center. Then we added outbound WhatsApp campaign management, which gives us reports and metrics that improve our service.

Our companies are governed by very high corporate standards. To install eXpand in our offices, they had to meet every requirement set by our headquarters.